1. Overview

This website is operated by Friends Home Services (“Company,” “we,” “us,” or “our”).

By accessing or using https://friendshomeservices.com/ (the “Site”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, you must not use this Site.

2. Services

Friends Home Services provides residential home improvement and maintenance services, which may include but are not limited to:

  • Interior and exterior painting
  • Carpentry
  • Hardwood floor installation and refinishing
  • Bathroom and kitchen remodeling
  • Roofing, plumbing, and electrical services
  • Cleaning and general home maintenance services

All services are subject to availability, scheduling, and separate service agreements or estimates.

3. Estimates and Service Requests

Any estimate provided through the Site, phone, SMS, or Google Local Services Ads:

  • Is non-binding until confirmed in writing
  • May be subject to site inspection or additional assessment
  • Is based on the information provided by the user

We reserve the right to adjust pricing based on actual project scope, materials, or site conditions.

4. User Responsibilities

By using this Site or submitting any form, you agree that:

  • All information you provide is accurate and complete
  • You are authorized to request services for the property provided
  • You will not misuse the Site or submit fraudulent requests
  • You are at least 18 years old or have legal guardian consent

5. Communications & TCPA Consent

By submitting your phone number through our Site, forms, advertisements (including Google Local Services Ads), or any communication channel, you expressly agree to receive communications from Friends Home Services.

These may include:

  • Phone calls (including automated or prerecorded calls where permitted by law)
  • SMS/text messages
  • Email communications

Types of communications include:

  • Appointment confirmations and reminders
  • Service updates and scheduling coordination
  • Customer support messages
  • Promotional and marketing messages

Important disclosures:

  • Consent is not required as a condition of purchase
  • Message frequency may vary
  • Standard message and data rates may apply
  • Automated systems may be used where legally permitted

Opt-out:

You may opt out at any time:

  • Reply STOP to SMS messages
  • Reply HELP for assistance
  • Use email unsubscribe links
  • Contact us directly

Opting out of marketing messages does not prevent service-related communications.

6. Google Local Services Ads (LSA)

If you contact us through Google Local Services Ads:

  • We may receive your name, phone number, location, and service request details
  • This data is used solely to respond to service inquiries
  • We do not sell or rent LSA lead data
  • LSA leads are treated as direct service inquiries subject to these Terms and our Privacy Policy

7. Payments (if applicable)

Where applicable:

  • Payment terms will be defined in separate invoices, estimates, or service agreements
  • Payment may be required upon completion of work unless otherwise agreed
  • We reserve the right to suspend or cancel services for non-payment

8. Third-Party Services

We may use third-party providers for:

  • Scheduling and CRM systems
  • SMS and email communication platforms
  • Website hosting and analytics
  • Payment processing

We are not responsible for third-party service outages or failures.

9. Intellectual Property

All content on this Site, including text, logos, images, and branding, is the property of Friends Home Services and may not be copied, reproduced, or distributed without written permission.

10. Website Use Restrictions

You agree not to:

  • Use the Site for unlawful purposes
  • Attempt to hack, disrupt, or interfere with Site functionality
  • Submit false or misleading information
  • Scrape or extract data without permission

11. Disclaimer of Warranties

This Site and its content are provided “as is” and “as available.”

We do not guarantee:

  • That the Site will be error-free or uninterrupted
  • That service descriptions are always fully accurate without inspection
  • That results will meet specific expectations unless agreed in writing

12. Limitation of Liability

To the fullest extent permitted by law:

Friends Home Services shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of the Site
  • Reliance on estimates or information provided
  • Service delays or interruptions
  • Third-party service failures

13. Indemnification

You agree to indemnify and hold harmless Friends Home Services from any claims, damages, or expenses arising from:

  • Your misuse of the Site
  • False or inaccurate information submitted
  • Violation of these Terms

14. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your data, including SMS and marketing consent practices.

15. Data Retention

We retain user data only as long as necessary for:

  • Service delivery
  • Customer support
  • Legal and regulatory compliance
  • Business operations

16. Termination of Use

We reserve the right to restrict or terminate access to the Site or services if we believe:

  • These Terms have been violated
  • Fraudulent or abusive activity is detected
  • Required for legal or operational reasons

17. Governing Law

These Terms are governed by the laws of the United States and, where applicable, the state in which Friends Home Services operates or is registered.

18. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of the Site constitutes acceptance of changes.

19. Contact Information

For questions about these Terms, contact:

Friends Home Services
Phone: +1 571-712-3665
Email: info@friendshomeservices.com
Website: https://friendshomeservices.com/