Effective Date: July 4, 2026
Who We Are
Friends Home Services (“we,” “our,” or “us”) operates this website and provides home improvement and maintenance services.
Website: https://friendshomeservices.com
Contact Information
Legal Business Name: Friends Home Services
Physical Street Address: 3100 South Manchester St, Suite 102 Falls Church, VA 22044
Business Phone: +1 (571) 712-3665 || +1 (703) 599-5194
Email: info@friendshomeservices.com
Website: https://friendshomeservices.com/
Information We Collect
We may collect the following personal information:
- Full Name
- Phone Number
- Email Address
- Property Address
- ZIP Code
- Service Request Details
- Project Descriptions
- Appointment Information
- Communication Preferences
We collect this information when you:
- Submit a form on our website
- Request an estimate or appointment
- Contact us by phone, email, or SMS
- Respond to Google Local Services Ads
- Subscribe to SMS or email communications
How We Use Your Information
- Provide estimates and quotations
- Schedule appointments
- Deliver requested services
- Respond to service inquiries
- Provide customer support
- Send appointment confirmations
- Send appointment reminders
- Send service updates
- Send follow-up communications
- Send promotional communications where consent has been provided
- Improve our website and services
- Comply with legal obligations
SMS & Phone Communications
By providing your mobile phone number, you expressly consent to receive calls and SMS/text messages from Friends Home Services.
Messages may include:
- Appointment confirmations
- Appointment reminders
- Responses to service inquiries
- Scheduling updates
- Customer support communications
- Service follow-ups
- Promotional messages (where permitted and consented)
Message frequency varies.
Message and data rates may apply.
Consent to receive text messages is not a condition of purchase.
Messages may be sent using an automated telephone dialing system or similar technology where permitted by law.
To opt out:
- Reply STOP to unsubscribe.
- Reply HELP for assistance.
- Use the unsubscribe link in marketing emails.
- Contact us directly for assistance.
After opting out, you may continue receiving transactional messages relating to active appointments or ongoing services.
Email Communications
If you provide your email address, we may send service-related emails and promotional emails if you have opted in.
You may unsubscribe at any time using the unsubscribe link contained in promotional emails.
Google Local Services Ads
We may receive:
- Name
- Phone Number
- Email Address (if available)
- ZIP Code or Property Address
- Service Request Details
This information is used solely to respond to your inquiry, schedule appointments, provide requested services, and communicate regarding your request.
Legal Basis for Processing
- Your Consent
- Performance of a Contract
- Legitimate Business Interests
- Compliance with Legal Obligations
Cookies
We use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Support advertising and remarketing
- Improve customer experience
Analytics
Analytics services may collect:
- Pages visited
- Time spent on pages
- Browser type
- Device type
- General geographic region
- Referring websites
Who We Share Your Data With
We may share information only with trusted service providers including:
- CRM Platforms
- Scheduling Systems
- SMS Providers
- Email Providers
- Payment Processors
- Cloud Hosting Providers
- Analytics Providers
- Customer Support Providers
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent;
this information will not be shared with any third parties.
Data Retention
- Providing requested services
- Customer support
- Legal, tax, and accounting requirements
- Business operations
- Maintaining SMS consent and opt-out records where required
Your Privacy Rights
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict certain processing activities
- Object to certain processing
- Withdraw consent where applicable
- Opt out of SMS and marketing communications
Where Your Data Is Stored
Your information may be processed or stored by trusted third-party service providers within or outside your state or country using appropriate safeguards.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information.
Our website uses SSL (Secure Socket Layer) encryption to secure information submitted through our online forms.
While we take reasonable precautions, no electronic transmission or storage method is completely secure.
Data Breach Procedures
- Investigate the incident
- Contain the issue
- Notify affected users where required
- Implement corrective actions
Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or similarly significant effects.
Do Not Track
We do not currently respond to browser “Do Not Track” signals. Where applicable, residents may exercise their privacy rights under applicable law.
Children’s Privacy
Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.
By opting into our SMS services, you represent that you are at least 18 years of age.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Effective Date.
Contact Us
Friends Home Services
Address: 3100 South Manchester St, Suite 102 Falls Church, VA 22044
Phone: +1 (571) 712-3665 || +1 (703) 599-5194
Email: info@friendshomeservices.com
Website: https://friendshomeservices.com